Returns & Exchanges
At Roland Store, we stand behind the quality of our premium audio equipment and electronics with a 30-day satisfaction guarantee. If your purchase does not meet your professional standards, we offer a streamlined return process for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the electronics in their original manufacturer packaging, including all manuals, cables, and accessories to ensure full credit eligibility.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your shipping box, ensuring the RMA number is clearly visible.
Receive Refund or Exchange
Once our technicians inspect the hardware at our warehouse, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing